Otheriver Audit Logs Support

Email: apps@otheriver.com

When contacting support, include the shop domain, approximate time of the issue, the source tab (Shopify events, webhook log or app API calls), and the steps to reproduce. Do not send customer names, emails, addresses, access tokens or exported payloads unless support specifically confirms a secure need.

What does the App record?

It queries available Shopify Events when requested, captures configured operational webhooks after installation with personal fields redacted, and stores summaries of calls made by this App.

Does it show every change made by every app?

No. Shopify does not expose a store-wide feed of every API call made by other apps. The App labels its sources so merchants can understand the coverage.

How long is data retained?

Sanitised webhook records are retained for 90 days and technical API-call records for 30 days. See the dedicated Privacy Policy for uninstall, backups and support retention.

Which formats can I export?

CSV and JSON. Exported files can contain operational store identifiers; store and share them securely.

Which languages are supported?

English, Italian, Spanish, French, German and Simplified Chinese in the core embedded workflow.

How do I cancel?

Manage the app subscription through Shopify or uninstall the App from the Shopify admin. Shopify controls billing-cycle and cancellation details.

How do I request deletion or access?

Use Shopify’s merchant/customer privacy workflow or email apps@otheriver.com. Include the shop domain and request type; do not email unnecessary customer details.

Read the Terms of Service and Privacy Policy.