A product was deleted or changed
Search the available event and webhook history around the moment the product changed instead of relying only on memory.
Shopify audit trail · Otheriver
Shopify audit logs: find out what changed in your store
Otheriver Audit Logs brings Shopify events, post-install operational webhooks, and summaries of the app's own API calls into one searchable timeline.
$5.99per month
No free trial · billed immediately
The first five minutes
Install it before the next unexplained change.
Once connected, the app starts preserving supported operational webhooks. You can also query the Shopify Events available to your store and filter the results from one workspace.
- 01
Connect the store
Install the public app and authorize the required access from Shopify.
- 02
Open the timeline
Review events and newly captured operational webhooks in chronological context.
- 03
Filter and export
Narrow the investigation and export useful evidence as CSV or JSON.
Practical Shopify questions
When something disappears, “who changed it?” becomes an operational question.
The value of an audit trail is clearest when a store is managed by people, apps, automations, and integrations at the same time.
Several people manage the store
Build a shared investigation trail when staff or collaborators work in the same Shopify admin. Actor attribution depends on what Shopify provides.
Apps and integrations are active
Separate supported operational changes from summaries of API calls made by Otheriver Audit Logs itself.
Three evidence sources
A broader operational view than one native screen.
The app combines complementary sources without pretending they are identical or complete.
- Shopify Events
- Queried on demand from Shopify. Depending on Shopify's API retention, results may include activity from before installation.
- Operational webhooks
- Privacy-safe records captured after installation for supported products, collections, orders, fulfillment, customers, and inventory events.
- App API calls
- Technical summaries of API calls made by Otheriver Audit Logs—not a record of calls made by every other app.
Searchable evidence
Move from a vague incident to a filtered timeline.
Search by the context you have, inspect events in sequence, and take the relevant data outside the interface when an investigation needs to be shared.
- Filter by source, resource, action, and date
- Read related events in chronological order
- Export selected evidence in CSV or JSON
Supported webhooks
Track the Shopify operations that most often affect daily commerce.
Post-install webhook coverage includes supported events for products, collections, orders, fulfillment, customers, inventory items, and inventory levels.
Coverage begins after installation. Available details and actor attribution depend on the information Shopify includes in each event.
Native activity vs dedicated audit workspace
Shopify has an activity log. The difference is how far you can investigate.
Shopify's native store activity log is useful, but its interface is view-only and limited to the latest 250 results. Otheriver adds a searchable workspace, supported post-install webhooks, and exports.
| Capability | Shopify activity log | Otheriver Audit Logs |
|---|---|---|
| History view | Latest 250 results in the native interface | Combined timeline across the app's supported sources |
| Export | No native export from the activity-log page | CSV and JSON export |
| Sources | Native store activity entries | Shopify Events, supported webhooks, and this app's API-call summaries |
| Retention shown in the app | Controlled by Shopify | 90 days for webhooks; 30 days for app technical logs |
Clear scope, no inflated promises
Useful evidence is more credible when its limits are visible.
Otheriver Audit Logs is an investigation tool, not a backup or rollback system. It improves operational visibility within the data Shopify and the supported integrations provide.
- It does not track theme files, every general setting, or every API call made by other apps.
- It does not guarantee a complete before-and-after diff for every change.
- It cannot always identify the exact person when Shopify does not provide that attribution.
- It does not restore deleted data, roll back changes, or generate anomaly alerts.
Otheriver's editorial view
An audit trail is one of the Shopify apps every serious store should consider.
Not because every store has an incident every day, but because the moment a product disappears or an order changes, installing a logging app afterwards is too late to capture the missing webhook history.
Simple price
Operational visibility for less than the cost of one manual investigation.
One monthly plan. Billing starts when the app is installed; there is no free trial.
Otheriver Audit Logs
$5.99 per month No free trial · billed immediately Install from the Shopify App StoreFAQ
Questions merchants ask about Shopify logs
How can I see activity logs in Shopify?
Shopify provides a native store activity log. Otheriver Audit Logs adds a searchable workspace that combines Shopify Events, supported post-install webhooks, and summaries of this app's own API calls.
Can I find out why a Shopify product was deleted?
You can search the available event and webhook evidence around the deletion. The exact cause or person is visible only when Shopify provides that information, and webhook history exists only from installation onward.
Can I see which staff member changed something?
Sometimes. Shopify events can include actor information, but exact attribution is not guaranteed for every source or action.
Does the app track everything in my Shopify store?
No. It focuses on supported operational events and clearly states its limits. It does not track theme files, every general setting, or every other app's API calls.
How long are logs retained?
Supported webhook records are retained for 90 days and the app's technical API-call summaries for 30 days. Shopify Events are queried on demand and follow Shopify's availability.
How much does Otheriver Audit Logs cost?
The app costs $5.99 USD per month. There is no free trial, so billing starts on installation.
Install before you need the evidence
Give your Shopify store an operational memory.
Start capturing supported webhook history now and keep practical investigation tools ready for the next unexpected change.
Install from the Shopify App Store