Otheriver Agent Portal Suite Terms of Service
Effective date: August 18, 2026
These Terms of Service (Terms) govern access to and use of Otheriver Agent Portal Suite (the App), provided by Otheriver, Via Primo Riccitelli 3, 64100 Teramo (TE), Italy, VAT number 02172620672 (Otheriver, we, us).
By installing, purchasing or using the App, the merchant agrees to these Terms. If a person uses the App for an organization, that person confirms that they have authority to bind the organization.
1. The service
The App provides a Shopify-connected sales channel and B2B workspace through which authorized sales agents can access merchant-approved products and customers, prepare or create orders, collaborate within assigned permissions and review related performance information. Available features depend on the merchant's Shopify plan, configuration, permissions and enabled modules.
2. Eligibility and accounts
The merchant must maintain an active Shopify store and comply with Shopify's terms. The merchant is responsible for:
- providing accurate account and billing information;
- choosing administrators, agents, groups and permissions;
- keeping credentials confidential and promptly disabling unauthorized users;
- all activity performed through accounts it controls;
- ensuring that its use of the App complies with applicable commerce, tax, privacy, employment and consumer laws.
The App is intended for business use by adults and authorized business users.
3. Subscription, trial and billing
The public plans are Starter at $99 USD per month or $990 USD per year for up to 3 active sales agents, Growth at $199 USD per month or $1,990 USD per year for up to 10 active sales agents, and Scale at $299 USD per month or $2,990 USD per year for up to 25 active sales agents. Each public plan includes a 30-day free trial, unless a different price is displayed and accepted through Shopify. Charges, renewals, approvals and cancellations are handled through Shopify's billing system and appear on the merchant's Shopify invoice. Taxes may apply.
If a subscription is downgraded below the merchant's current number of active sales agents, existing accounts and merchant data are retained. The merchant must deactivate agents or upgrade the subscription before creating or reactivating additional agents.
The merchant may cancel through Shopify. Unless required by law or Shopify's billing rules, fees already charged are non-refundable. Access may continue until the end of the applicable paid period, subject to Shopify's billing behavior and these Terms.
4. Shopify and sales-channel operations
The App depends on Shopify APIs and merchant-granted permissions. Shopify may change, limit or discontinue platform features. We are not responsible for Shopify outages or decisions outside our control.
Orders prepared or submitted through the App use the merchant's Shopify catalog, customer, shipping, payment and order configuration. The merchant is the merchant of record and remains responsible for product information, pricing, inventory, taxes, payment collection, fulfillment, refunds, chargebacks, customer communications and legal compliance. The App does not become the seller of the merchant's products.
5. Acceptable use
The merchant and its users must not:
- use the App unlawfully, fraudulently or to violate another person's rights;
- bypass access controls, probe vulnerabilities or interfere with service operation;
- upload malware or harmful code;
- access data outside their authorized merchant or tenant;
- resell, sublicense, copy, reverse engineer or create derivative works from the App except where law expressly permits;
- use the App to send spam or process data without a lawful basis.
We may suspend access when reasonably necessary to protect merchants, customers, Shopify, the App or third parties.
6. Merchant data and privacy
The merchant retains its rights in data submitted to or retrieved through the App. The merchant grants us the limited rights necessary to host, process, transmit and display that data to provide and secure the service. Our processing is described in the App's Privacy Policy.
The merchant is responsible for its privacy notices, user instructions and lawful basis for processing customer and employee or agent data.
7. Intellectual property
The App, its software, design, documentation, trademarks and related materials are owned by Otheriver or its licensors. Subject to payment and compliance with these Terms, we grant the merchant a limited, non-exclusive, non-transferable and revocable right to use the App for its internal business operations during the subscription.
Feedback may be used to improve the App without obligation, provided that we do not publicly identify the merchant without permission.
8. Availability, changes and support
We aim to provide a reliable service but do not guarantee uninterrupted or error-free availability. Maintenance, security work, Shopify changes and events outside our reasonable control may affect service. We may update features and interfaces while seeking to preserve the App's core purpose.
Support is available at apps@otheriver.com. The support page lists the information that helps us investigate a request.
9. Third-party services
The App interoperates with Shopify and may use hosting, email and other infrastructure providers. Third-party services are governed by their own terms. We are not liable for third-party services outside our reasonable control.
10. Suspension and termination
The merchant may stop using or uninstall the App at any time. We may suspend or terminate access for material breach, non-payment, security risk, unlawful use or when required by Shopify or law. Provisions that by their nature should survive termination remain effective, including payment obligations, intellectual property, disclaimers, liability limitations and dispute terms.
11. Warranties and disclaimers
To the maximum extent permitted by law, the App is provided as is and as available. We disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee particular sales, revenue or business results. Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.
12. Limitation of liability
To the maximum extent permitted by law, Otheriver will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunities. Our aggregate liability arising from the App will not exceed the fees paid for the App during the six months preceding the event giving rise to the claim. These limitations do not apply where liability cannot legally be limited, including liability arising from fraud or wilful misconduct.
13. Indemnity
To the extent permitted by law, the merchant will indemnify Otheriver against third-party claims arising from the merchant's unlawful use of the App, its products or commercial activity, its content, or its breach of these Terms, except to the extent caused by Otheriver.
14. Governing law
These Terms are governed by the laws of Italy, without regard to conflict-of-law rules. The courts of Teramo, Italy will have exclusive jurisdiction, unless mandatory law requires another forum.
15. Changes to these Terms
We may update these Terms for legal, security or service-related reasons. We will publish the revised version with a new effective date. Continued use after an update takes effect constitutes acceptance where permitted by law.
16. Contact
Otheriver
Via Primo Riccitelli 3
64100 Teramo (TE), Italy
VAT number: 02172620672
Email: apps@otheriver.com