Otheriver Agent Portal Suite Support

Contact support

Email apps@otheriver.com for installation, configuration, account or technical support.

To help us investigate quickly, include:

  • your Shopify store domain, for example your-store.myshopify.com;
  • the affected portal page or feature;
  • the approximate date and time of the issue;
  • the steps that produced the issue;
  • a screenshot or exact error message, with passwords, access tokens and customer-sensitive information removed.

Never send passwords, Shopify access tokens, complete payment details or unnecessary customer information by email.

Common setup topics

Installing the app

Install Otheriver Agent Portal Suite from Shopify and approve the requested permissions. Open the app from Shopify Admin to complete the merchant setup.

Creating agent access

Create agent groups, choose their module permissions and then create or assign agent accounts. Share only each user's own credentials.

Configuring the portal

Use the merchant administration area to select enabled modules, portal language, appearance, order fields, shipping options and payment methods.

Customer and order access

Agents see customers assigned or shared with them according to their group permissions. Orders submitted through the portal remain connected to the merchant's Shopify store and are attributed to the App's sales channel.

Removing the app

The merchant can uninstall the App from Shopify Admin. Uninstallation revokes the App's Shopify access and disables tenant access. Data deletion is processed through Shopify's required privacy webhooks and applicable legal retention requirements.

Service information